CHIEF BLACKBIRD CENTER                                      P.O. BOX 39                                              ODANAH, WI 54861

Job Title: Economic Support Specialist (ESS)

Department: Family Services/TANF

Hourly Rate: $14.00/hour (Depending on Qualifications) Full Time(40hrs)

Exempt: No

Supervisor: TANF ESS Program Manager

Summary: The Economic Support Specialist (ESS) is a position with the Economic Support Area within the Tribal Social & Family Services Department. This position requires processing information on a state system to determine eligibility for public benefits such as: Food Share, Medicaid or Badgercare; etc. This position has mandated state training in which program will provides training expenses.

Essential Duties and Responsibilities include the following.

This position works directly with clientele to provide services. The ESS will provide facilitation and implementation of the Food Share, Child Care and Medical Assistance programs entering information into the system to determine eligibility. Utilizing applicable standards and criteria; entry of relevant data into the CARES Internet based system and the CARES mainframe computer systems; maintenance of complete and accurate case files and case management.

The ESS worker will interview applicants to obtain accurate information to determine eligibility for Economic Support Programs; explore alternatives to financial assistance; screen for priority service; secure verification and documentation of provided information. This position will prepare, transcribe and enter information into the computer system with accuracy. Maintain an accurate record for each case and make changes as appropriate in the case notes field.

Interpret and apply regulations and standards set forth in policy manuals accurately and logically. The ESS will comprehend the intent and effects of documents pertaining to bank accounts, insurance policies, mortgages, rental agreements, interest, stocks, bonds, investments, tax forms, retirement, and Social Security payments, pay stubs, and bankruptcy. Determine the accuracy of information and reconcile discrepancies. Keep informed of and implement all program changes. Identify, verify and report program abuse or potential fraud cases and assist in fraud investigation and provide truthful in-court testimony as necessary. Refer individuals to other agencies and services including employment and training opportunities. Answer all written correspondence, voice mail messages, and any follow-ups in a timely manner. Explain program rules and requirements to the public, applicants, participants, and council members. Maintain working relationship with other agencies such as: Child Support, Housing Authority, Tribal and State Court system, Aging, Law Enforcement and interdepartmental programs

Prepare required reports; participate in departmental unit, and individual supervisory meetings, conferences, etc.   Develop a team atmosphere with unit members to assist in with policy interpretation pertaining to various programs within unit and apply customer service skills. Any other duties as assigned by Supervisor.

Qualification Requirements: Computer knowledge is required. The candidate applying for this position will be expected to attend a minimum of two (2) years of Economic Support work or related area or a combination of training sessions.

Must successfully meet the State training requirements of an Economic Support Specialist. The candidate selected for this position will be required to complete the State-administered New Worker training which includes travel and extended overnight sessions during the first six (6) months or more of employment. Many of the training modules can be done on-line.

Education and/or Experience:

Required: High School diploma or equivalent is required.

Two-year Associate Degree in Human Service field is preferred.

Other Skills and Abilities:

Required: Must possess valid driver’s license and meet eligibility requirements for coverage under the Tribe’s Auto Insurance Policy

This position will carry a high caseload and will need to manage this caseload utilizing computer program. Must have competency in making mathematical computations, and ability to gather relevant facts to determine eligibility. Provide accurate information to clients to assist in applying for benefits. The ability to maintain confidentiality in all aspects of work and job functions is a requirement. This individual must be able to utilize a variety of office equipment as well as various computer programs. This individual will be required to maintain strict confidentiality according to the Privacy Act as well as State and Tribal laws.

Subject to background security checks. Drug-Free Workplace in accordance with the Drug Free Workplace Act of 1988, P.L. 100-690 and the Bad River Tribe’s Employee Policy & Procedure Handbook. Indian Preference will be given in accordance with P.L. 93-638 and the Tribe’s Preference Policy.

Language Skills:

Seeking an individual that is motivated; able to multi-task with excellent people skills, strong interpersonal skills to communicate effectively with clientele such as, interviewing clients from all socioeconomic levels and cultural background; must be able to demonstrate excellent customer service skills, and record information accurately and in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary work, with some walking and standing required. Proper ergonomics at your work station is recommended. Occasional lifting up to 25 lbs.

Background Check:

Subject to background security checks.

All applicants must meet the following qualification:

  1. Must submit to and pass a pre-employment drug and health screening.

Drug-Free Workplace in accordance with the Drug Free Workplace Act of 1988, P.L. 100-690 and the Bad River Tribe’s Employee Policy & Procedures Handbook. Indian Preference will be given in accordance with P.L. 93-638 and the Tribe’s Preference Policy.


Public Posting:

Open: Wednesday October 3, 2018

Closes: Open Until Filled

     Send Application and Resume To:

Bad River Tribe

Attn: Human Resources Office

P.O. Box 39

Odanah, WI 54861